About 11 months ago Mweb changed their price on 1mb incl line from R488 to R339 per month, at about the same time Telkom upgraded lines without knowledge or permission from myself, the client to 2mbs. Mweb contacted me and asked if I would like to upgrade to the 2mb account or stay on the same ...
I emailed a cancellation form to MWEB and nobody responded. I then called the call center and they where no help. I resent the cancellation form to MWEB twice to [Email Removed] and my account still has not been cancelled. I read in an article that MWEB does not cancel their customers accounts and ...
I opened an account online only to realise after a week the package didnt offer anything useful. now i want it cancelled but they say only end of november!!! please explain to me why i will be billed for 2 months for a service i am not using? this has been of no use to me and now i should wait ...
Double billing me with the excuse of pro-rata and not advising me that I will get billed for 2 packages even though I only signed up 4 days before month end. Based on principle that ain't right. Shame though as there was a really friendly and helpful consultant at accounts, she should get a high 5. ...
I am paying for the premium account of uncap at Mweb that is suppose to be unthrottled. However, recently I have noticed a decline in my line speed and when I had a look at the speeds I received and logged onto my mweb account I notice they changed my account to a throttled account. This is not ...
I have reported the internet faulty to Mweb 5 weeks ago, my ADSL line and account is with Mweb, they don't worry to fix it or even to follow up on my complaint, when ever I phone the assistant just say the fault has been logged to Telkom. This is going on for 5 weeks and I have to phone them on a ...