First of all, for a company like Mweb to not have a simple password reset facility is frankly 1990's tech. Even telkom can reset password and send to cellphone, yet here you have to fill in a form and sign and fax/ email it. After 2 attempts to do this, no one has contacted me and the temp password ...
Our web site is not working for more than a week. The guys from MWEB admitted that they by mistake had cancelled the wrong database and promised that they would rectify it. This is what I have been told now day after day. The people I spoke to were always friendly and willing to help by escalating ...
Since I opened my business account did I have problems. I paid for services that I did not receive and they cannot sort out my internet. I run a business very depending on servicing my clients over the internet and I have NO internet for 4 weeks now. I have requested my account to cancelled but ...
I have asked time and time again for your client services to get back to me on simple matters. But once the sale is complete, they will never get back to me timeously on simple requests. I changed my account manager from Brenda to Athien thinking he would get the job done quicker, but now it's been ...
After struggling with getting the spread from our mweb service we where promised a refund due to the fact that we had not been getting the service we had been paying for, for over a year. They managed to solve our problem with spread but now our internet line keeps dropping making it impossible to ...
No useful managerial material available. No response whether they will do something about it nor any completion date available and that is if Big Brother in future decide to do something about it. Ignorance is MWEB's forte according to my bad experience. My request to all readers is what do you ...