I came back from holiday to find that my internet is not working. I tried switching off and on several times but still no success. I have now made 7 calls to mweb and each call centre person tries something new to make it work. The complicate matters the account is in my son's name and he is in ...
After replacing all my PC and ADSL infrastructure at home after lightning damage I wanted to connect to my MWEB account after everything was set up. Only to find out what process I had to follow to reset my password. They where going to email me a word document that I had to complete and attach a ...
Last year I phoned Mweb to provide a service for an internet connection. I was sent a bunch of forms for completion. For technical reasons I could not make the connection and told them so. I also told them I would not return the forms. A month later I recieved an account for 1 months subscription. ...
Over the festive season, we reached our 8 GB cap, or so we thought. Actually, what had happened was that the Mweb website popped up telling us that we had reached our cap, whereas, when phoning Mweb, we were told that we were on a package that allowed us to exceed our cap by 1GB extra, and of ...
I have been an Mweb cusotmer since September 2008 and have been relatively pleased with the service. I am a small 1 man business, but recently had to contact Mweb to get some email addresses added to my account as my business is growing. I called the "business call centre" to be passed ...