I wanted to upgrade the contract I have for my son. I applied 15 April, and until now (24/07/2013) after numerous calls and E-mails, I still don't have a phone. The debit order is going off every month, so obviously I haven't skipped a payment. I renewed my daughter and my contract with Vodacom on ...
I had 2 contracts with virgin, both came to an end in January this year, trying to buy a car now and was informed Virgin, who has not bothered to even send me one Been listing me on the credit beuro and will be handing me over next month. Are you people crazy, how dare you. I closed my accounts ...
VIRGIN MOBILE PENALISE YOU FOR MOVING TO ANOTHER SERVICE PROVIDER.. THEN THEY DONT INFORM YOU OF THE OUTSTANDING AMOUNT, HAND YOU OVER TO LAWYERS WITH NO CORRESPONDENCE, FROM EITHER VIRGIN OR THEIR LAWYERS, THEN BLACKLIST YOU!! WHEN TRYING TO SORT IT OUT, YOU PAY THE LAWYER THE OUTSTANDING AMOUNT ...
After all the difficulty and poor customer service at the Virgin Mobile call centre (including some line managers) I found Londiwe. She is the only individual that actually listened to the customer and went out of her way to resolve my situation. Best customer service i have experienced and i hope ...
On the 5 october 2011, i bought a cell sim card . i paid R50 and was told i would get R100 airtime.in dec 2011 I went to the Adderley street branch and they reported it to customer service . but tthe branch said they can not refund other branches sales. the sim still does not work . the no on the ...
For the month of july by phone bill was nearly R1000! After I received my statement I saw I was charged for 4 subscriptions Rather then the 2 that I have with virgin mobile! The virgin call centre is 100% useless! If you not cut off in the middle of a call; you get Call centre agents who simply are ...