I applied for an upgrade of my virgin mobile contract. I went as far as emailing the consultant that helped me and included EVERY SINGLE detail of what I asked for. I received the handset today only to discover that the contract they signed me up for was NOT the one I requested, I didn't get a ...
I can't get signal, calls constantly drop, My phone has little to no reception, it often go straight to voice mail. I have to reboot at least 5 times a day and I am constantly turning on and off to get signal, switching between networks, I am beyond frustrated that I pay for something that doesn't ...
For the 2nd time in two months both my contracts were suspended for no reason. My account is fully paid up. The message when you phone the numbers state clearly that the service is suspended. My accounts are fully up to date and it is a great embarrassment for me as the caller must be of the ...
THEY OFFERED ME A CONTRACT ABOUT A MONTH AGO AND I AM STILL WAITING. A WEEK AGO THEY PHONED AND SAID PHONED WILL BE DELIVERED IN 2 DAYS TIME. STILL WAITING. AFTER A LOT OF PHONE CALLS AND STILL NOTHING HAPPENED. THEY JUST PUT ME ON HOLD. THIS IS RIDICULOUS AND UNACCEPTABLE!!! ...
Virgin Mobile call centre agents dont seem to be capable of capturing information or understanding requests. I have called in so many times to get line managers to call me back to resolve the SAME complaint that was logged MONTHS ago. Shocking, Shocking, Shocking!!! Worst customer service i have ...
So my husband just called them to see about his upgrade... the consultant informed him that he can only choose from 2 tyopes of phones. Needless to say it was not what he liked, he enquired about other phones and was told that this his the options available on his current package. He asked if he ...