On 16/04/13 I was contacted by a call centre agent advising me... as mail states below that I am due for upgrade and that there is specific handsets to choose from for the plan I have with them. From: Charles Dunn Date: Tue, 16 Apr 2013 09:29:09 0000 Subject: 0827744123 Handsets on R199 Please find ...
I called Virgin Mobile last Thursday, 11th July to do an upgrade. I was ASSSURED I would get my phone by today. I have made several phone calls over the last week to enquire about the status of my phone, only to be 'assured' that it is in the process. Today I get told that my contract is STILL ...
I have a virgin mobile account with DCCM and have been in instalments as I had arranged with their people. On 16/07/2013 I received an SMS on my boyfriends number for a notice of final demand amounting to R2909.15. I refuse to pay this ridiculous amount as I know that cannot be possibly how much I ...
My cell phone contract ended at the of June. I e-mailed Virgin and spoke to the call centre twice to say I wanted to go onto pay-as-you go as I am unemployed and can't afford the set amount any more. I phoned the call centre to cancel my last debit order as my bank account is now empty and I need ...
I got a Samsung tablet a few months ago... I have not been able to use the internet for 2 months and it will not send sms's. I have called four times and get told that it is on a cool off period??? And its still on prepaid... after months. I'm still waiting for it to be activated... Im paying every ...
After numerous attempts to contact Virgin Mobile and being transferred from department to department I have really lost all faith in them. They are highly incompetent of resolving their OWN billing issues - how do you explain that??? The persons in their accounts department have no understanding of ...