About two months ago I received a call from someone claiming to work with virgin mobile. They said they simply needed to verify a couple of details and to sort out any problems I may have had. Upon confirmation of my details, the gentleman who I spoke to, started telling me about the insurance that ...
As a customer of Virgin Mobile, my cellphone number that I use to have and been using every year for a month just expired in 1 years time??? Sales Assistant at Menlyn Mall, Pretoria suggested that I should get a new sim card. Got it, and they assured me that it will be activated in 24 hours. It is ...
In May this year I called into the Virgin Mobile call centre and reqeusted my contract be cancelled. The consultant I spoke to was very friendly, and confirmed my last payment would go off in June. On the 25th July, another payment was deducted from my account, and I then called the call centre ...
I tried to cancel my contract with no luck. Phoned 4 times. Took me about an hour just to be cut off again and again. ...
Last month (June) I received a 70 (yes really) page statement from Virgin. The itemised listing was not in date order, it included calls for the forthcoming month-HUH? and it included calls to my number from myself-HUH, HUH? They had of course debited my bank account for these amounts. I have ...
I called this service provider in April requesting for my contract to be cancelled. The reason was because the cellphone could not read the simcard the issued with the phone. The agent I spoke to in April said the last debit was going to be taken at the end of June 2013. To my amazement they ...