I will make this short and sweet. I need to make a change on an existing booking. The procedure to follow to amend this booking is not working. I constantly have to make the same call as I constantly get disconnected or put on hold until the call get disconnected. I have now placed 6 calls from ...
I have Voyager Miles with SAA. I've emailed them repeatedly over the last 3 months about missing miles and they have never gotten back to me. Their website rarely works either. Such an embarrassment, they are pathetic. ...
Why am I not surprised your a vendor that DOESN'T reply to complaints? You'd have to start a whole division just handling them. Your only saving grace is that you are gov subsidized. Your staff have the most egotistical, arrogant and self righteous sense of entitlement I have ever come across in a ...
Voyager has owed me miles for a trip to the USA since October 2012. After months of correspondence and having couriered my original documentation to Voyager they finally acknowledged via e-mail that they owe me the miles, but now claim they do not know how to add them to my account! Every time they ...
I took out a Nedbank Voyager credit card with the understanding that I would receive a companion ticket if a certain spending threshold was breached. I did spend in excess of this amount in the year and have been trying for 6 months to get the ticket. Both the helpline and requests by email are ...
After booking a flight on the SAA website to Zambia for an employee we read that a yellow fever certificate is mandatory which the employee does not have. So we canceled the flight by phone 15 minutes later. We payed by credit card and SAA keeps 25% for a cancelation fee??? This is plain! The ...