Was traveling from OR Tambo International Airport to Maputo on SA142 on 21 Oct 2013. On my way to the aircraft, an official, Kagiso Modikoe informed that I am not entitled to 2 pieces of hand luggage, one piece has to be taken to the cargo hold. My hand luggage did not exceed the prescribed ...
I bought tickets for SAA flights this week. I assumed I would get SAA tickets cause Im on the SAA website. When I got to the airport I found out I was actually given Mango tickets where I must pay for everything and stand in long queues.? Why am I flying Mango when I bought on SAA? SAA provides ...
I traveled in October 2013 on a business trip, my miles were supposed to be booked automatically but they never were. Back and forth emails to SAA voyger and then suddenly they just stop responding to my emails!! I never received my miles. They are customers!! ...
I ARRIVED BACK FROM A TRIP ON 2 NOV AND MY LUGGAGE HAS NEVER BEEN FOUND. I HAD TO FOLLOW PROTOCOL AND ABIDE TO WAITING PERIODS, WHICH I PATIENTLY DID. I THEN FILLED IN MY CLAIM FORMS AND SUBMITTED THIS ON 27/11. I WAS TOLD THAT IT HAS TO GO TO FINANCE DEPARTMENT AND SHOULD RECEIVE A PAYOUT BY 28 ...
My wife came to visit me in South Sudan and flew SAA from CPT to JHB and Kenya Airways further. Flight SA 374 (20/09/13) landed 1hour and 7minutes after the scheduled time. Due to this she was not able to board her Kenya Airways flight. I had to arrange accommodation for her 12:00 in the morning ...
In Dec 2013 39000 miles were reversed from my Voyager account. This was apparently due to a duplication that took place. When i called to query this I was told that department doesn't take calls and I need to email them. it took multiple emails before I got a response. this was merely that miles ...