I have been with Neotel for almost 2 1/2 years, and I must say, I have never been very happy with the phone and the internet signal that I got, but it was at the time more convenient and cheaper than installing a Telkom line at my house. Anyway, in Oct 2012, I was so sick of the slow internet that ...
The litany of empty promises i have been served over my contract could provide the basis for a book! First line service (who can do little more than log a service complaint) are helpful but their 2nd line support?? in turn is pathetic!! Neotel are happy to promise you have signal and to sign you up ...
Neotels supposed investigation never came to light and needless to say have not bothered to resolve this issue, which does not surprise me in the least. Now I have been handed over to the debt collection department. I have no idea what I'm being charged for as I don't even have a connected line and ...
My contract with Neotel expired on 2011/09/14. Roughly a month prior to the expiration an agent from Neotel phoned me to ask whether I would like to have my contract extended upon which my answer was NO. I also asked whether I was expected to return the hand set and was informed that this was not ...
I have purchased a Neotel modem, we have not received any sim card with the device, we have now spent hours following the instructions given to us by the sales person, to no prevail, which included a an email like number, a password and this not began to work, we have tried calling the customer ...
I bought airtime for my 88 year old mum. Have been trying for days to load the airtime. After calling the call centre I am told every time that the back end systems are not working. I must keep trying every 15 minutes in the hope that it accepts the request to load airtime. Sadly I have not yet ...