Neotel said they would deliver a new phone after receiving payment. We made payment and we are still waiting for the delivery., Call centre is no longer repsonding. Please help we need to know if this is still going to happen or should we contact Telkom. ...
My phone is not working since the beginning of January, every time i phone the customer service centre im on hold for more than ten minutes then they cant tell me what is wrong with my phone!! After the fifth time of phoning they promised me they will send me a new phone within 3 to 5 working days ...
Please inform Cape Town of the dangers of NEOTEL. While attempting to set up an Internet connection at our home in September 2012 a technician from NEOTEL broke several tiles on the roof. As there was no coverage he did not set up the connection and disappeared without paying for the damage of ...
Whenever I am using my usb modem with neotel internet, my connection seems to reset every few minutes. This is really annoying as I then lose videos that are partially loaded and have to start again. I will not get internet through neotel again! ...
I have been trying to load airtime to my Neotel phones since 4 January. I get a message to say that the voucher is not valid. I have phoned the Neotel Customer Care number (242) many times only to be told that my vouchers are indeed active and there is nothing that can be done for me, as they are ...
Dear Neotel It has been 2 weeks with no response. I received this 2 weeks ago: Query Type: Termination Request Query reference number: SREQ_50628256 Please note your termination request has been sent to Retentions department and a consultant will be in contact before terminating your account. ...