1. No walk in stores, well if there are any they never answer the phones 2. Call center is no effective - hold times any thing between 20 to 30 mins 3. If you need to change o damaged device you need to go to midrand head office 4. No managers in the call center (I requested to speak to one and ...
Neotel changed the passwords on my e mail without notyfying anyone. I have phoned them and held on for over 2hrs combined. Put on hold by Mthunzi for 30 minutes. No one came back As I am writing this message I am trying again. Been on hold for 43 minutes already. Phoned them 9 times already. Why ...
Neotel automatically changed the email passwords without any notice to me their client. After endless tries to login i called the call centre on Sunday and was informed passwords were changed and was given a default password. Was not advised the password will expire> Yesterday i could not log ...
Sometime last year I reported to Neotel that someone had opened an account in my name & also mentioned that i have never opened or signed any contract with neotel. I was asked to go to the police station to get an affidavit & send it through to their department. Money was deducted from my ...
I have tried to make contact with neotel since the weekend. Each time I call I am told due to high volumes of calls a consultant will answer shortly well this does not happen on tuesday I hung on for 45 minutes all I got every couple of seconds (All our consultants are busy your call will be ...
Hi Firstly I would like to make it known that I have had nothing but pathetic service from emails to calls from Neotel staff till tonight. I would like to thank Daniel from your technical support team in call center for fantastic service and staying on the phone with me till 22-30 even though his ...