I have taken out a Neotel headset of which i bought upon me signing a contract of R99.00 per month. i was advised initially that because i am buying the unit up-front, i can choose to switch to prepaid at any time provided i send an email and give them one months notice. i have emailed them in on ...
I cancelled my month to month service with Neotel - I never entered into any contract with them - they say I cannot cancel and need to further stay connected to the service and incur and be liable for further costs cause I still have an outstanding balance on my account. I have advised them and ...
I had a problem after hours with a pre-paid dongle from Neotel as I lost my log in details. After some calls I reached Antonio Arendse and he asked me to provide him with as much detail as possible. He then referred my issues to one of Neotel's agents in Johannesburg. Unfortunately I can't recall ...
Toward the end of last month (December) I contacted Neotel to inform them that I had decided to close my account with them. I signed up with a new service provider and so disconnected the Neotel equipment. I have not used that equipment from the 2nd or 3rd of this month. Today I received an sms ...
Our home Internet link is extremely slow. I started reporting it at 11.00 the morning. phoned them back 4 times spoke to 4 different Technicians and no one can help. They even asked me to send screen shots of speed tests??? Am i now working for Neotel??? OR ARE THEY IN NEED OF TECHNICAL SUPPORT??? ...
I upgraded my line in December 2012. I was asked to contact Neotel once the handset arrives which I did. I requested termination of the old line as per Neotel instruction. My old line died on 1 January 2013. I received a bill for January 2013 on the old line. Emailed the issue to [Email Removed] ...