I bought a voucher on the 17th January, but was unable to recharge as the systems were offline, as I was told by a call centre agent. 18th January I've tried again and still the systems were offline. 19 January I called and the systems were finally online. I followed the voice prompts and did as I ...
I needed some basic info from Neotel (how to forward calls, how to set up mailbox, etc.). After speaking to several people, nobody could help me. Different people gave different answers to my questions. So, I decided to send an e-mail to [Email Removed] The first e-mail was sent on 19/12/2012. ...
We in the last couple of weeks can not get into the internet at night time and now during the day I am finding I can't get in either. I pay R399 a mont for a service that isn't being provided. What is the point? ...
Thanks Neotel for you reply. Alas again, no chance of getting my mothers airtime loaded for her. I tried again last night called the call centre and again was told that the airtime system in down I must try again three times to load the airtime then call Neotel to check if the voucher loaded. And ...
On 14 November 2012 I logged a technical query with the the technical service department at Neotel. My cordless phone seemed to be faulty as there were interruptions during phone calls (calls were not dropped; we also verified that it was neither a signal problem or a problem with the speaker). A ...
In late 2011 I purchased a Neotel prepaid mobile phone unit. Several months later the speaker stopped working. I returned it to Cedar Square service centre, which happens to be quite far from where I stay as there is nothing closer, and they replaced it with another inferior product. A few months ...