I resigned from Neotel in Octcober and handed the company phone and SIM card back to Rishi who is the administrator. I was shocked to see an MTN debit order on the first of December and when I contacted Rishi about it he said it was an error and promised to sort it out. I have since been billed for ...
Id just like to highlight the great service I received from a call centre agent (Phumele Nhlapo) on 28/06/2013. She was friendly, assertive, well informed and very professional. When a customer is in a jam, it really helps calm the nerves to hear a friendly voice thats willing to help and even go ...
I don't even know where to start. I have been asking few a new landline because my handset is and the signal in this area is pathetic, yet I was told it's STRONG when I signed the contract. Neotel staff are inefficient and arrogant. I refer to staff at cedar square plus call centre consultants. I ...
On 5 June I purchased a Data device. I have been calling the call centre everyday sometimes twice a day to transfer my existing 24G data to my new device, called number swap. None of the call centre staff or supervisors after promising to solve my problem gets back to one. I've been without ...
I have repeated tried calling Neotel with regards to termination charges exceeding R600 which I have had to pay for. I changed my neotel account from my personal name into the companies name. It turns out that such a change results in a termination of the old account and the opening of a new ...
What a pleasant and unexpected outcome to a situation which had escalated to just this side of legal action being taken by myself. To Nicholas, Lerato and AJ at Neotel head office thank you. Thank you for the service and the patients you guys delivered and as for that proverbial " Going the ...