U guys drive me crazy!!! I LOVE Neotel! Brilliant call rates! Good service. Dont have to be tied into contracts! Airtime lasts 1 year! Decent signal! Wish my iPhone would work on Neotel. BUUUT! It is not possible to load airtime! IE it is useless to me!! I cannot use it!!! Over the past 7 months of ...
My account R000499931 number: 0110240428 I have complained about this unit not working since day one. Three technicians were sent out last year to "sort out" the issue. NOisy line and very slow internet. Neotel then gave me another unit with exactly the same results. Complained almost ...
1 full month of no Internet at R1499pm, after calling everyday for 2 weeks being told they will revert to me in 10 minutes, with no one calling or arriving to assist as promised. Only after emails threatening to take it up with ombudsman, suddenly a technician is sent out more than a month later. ...
AT WHAT POINT ARE YOU GOING TO REFUND WHAT WAS DISCUSSED MONTHS AGO??? ...
Customer services (sales) promised me that the 24 gig voucher for a dongle was available at partners in Durban but could not say definitely where. I tried several places but they did not have it. They said Neotel had promised them the voucher by the beginning of June. This is very poor ...
A late compliment but after my last complaint about dealing with Neotel Chrystal stepped in and made sure that none of the issues I raised happened again. Went above and beyond what I would expect from a service provider in our country, and she was very professional and courteous. If I ever have to ...