My son paid EFT for handset on 03.07.13 and was said delivery to take 24-48hrs, one week later to the date, no handset. Patrick was informed that handset cant be collected the 6th but Patrick forgot to read his emails on Monday. Between Patrick and Eric only empty promises and incorrect information ...
Hi, Please can you assist me. I had a modem data with neotel and i skipped two months of payment cause they did not debit the money off my account. Then my account was handed over to MacRoberts and they would not stop sending me threats saying i must pay - so i did that on the 25th of May 2013 ...
We have been with Neotel since January of 2012, we had not received an account from them until April of 2013, stating that we have a large amount of outstanding payments. When I try to resolve the issue with Joseph and request multiple times to be put into contact with a manager, my requests are ...
I have tried to explain to your help desk that when my clients or friends try to contact me on my neotel numbers they cannot hear a ring tone on their phones. This gives them the impression that the phone is not working and they end the call on their side. We therefore are losing business as we ...
I recently enquired on NEOTEL products at the Neopoint Group customer support centre in Strand on Lower Gordon's bay road. Not only was my phone registered on my name, but I could make calls and i had a wireless landline phone and my number was active. All this with no credit checks or monthly ...
On 15 May 2013 I exchanged a phone I had bought a week earlier, keeping the same number, at Neotel's Menlyn store and my R200 airtime was supposed to be credited to the new phone. I have been back to the store, sent emails to Neotel, visited the Midrand store and have had many promises that the ...