On Monday, 28th October we took my daughter's blackberry to be checked as when rebooting the phone was showing that it reuired software check. The No coming up was researched on the Internet prior of going to Gateway Vodacom Service Centre. The lady that took the phone assured us that it is under warranty and will be sorted within 24hrs. The following day sms job 9321417 and that the phone was sent to an Advanced Repair Centre and it will take 7 days to return. On Friday, 1/11 p.m. I received a call telling me that the phone has a LIQUIOD??? damage and no warranty!!! and I will be dend a quote with detailed explanation and replacement option of a REPAIRED BB with 3 month warranty for 3K. ARE YOU KIDDING REALLY???!!!
Unfortujnatelty we are note prepared to accept THIS KIND OF CUSTOMER POOR TREATMENT.
Simply unacceptable cintrdiction of stories as per attached below:
Diveya Harrie
Vodacom Repairs Umhlanga
031 566 2902
031 566 2454
BLACKBERRY 9790 BLACK BLACKBERRY HANDSET 359202046085485
Reported Fault: -APP ERROR RESET
-FREEZES - CLOCK COMES UP
LIQUID DAMAGE
Engineers Report: 34 LIQUID DAMAGE
2, 964.00
Congratulations VODACOM just lost minimun of 1000 customers & more to come
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