Karen Bishop
On Line shopping

You could add it like this:

I would like to express my frustration with your online shopping system. I do not understand how customers are expected to place orders when prescription items and non-prescription items cannot be purchased together in a straightforward manner.

The current process is confusing, impractical, and unnecessarily time-consuming. Having to manage separate processes for prescription and regular items makes online shopping far more difficult than it should be. Customers should be able to add all required items to a single cart and complete one seamless transaction.

To make matters worse, my prescription was removed from your system without any notification or explanation. I only discovered this when attempting to place an order and was then required to contact Parkmeds and email my prescription again. This caused unnecessary delays and inconvenience, particularly as prescription medication is not an optional purchase and continuity of access is important.

As it currently stands, the system creates unnecessary obstacles and results in a poor customer experience. It is difficult to understand why such basic issues have not been addressed. I urge you to review and improve this process, as it is not user-friendly and makes purchasing essential items far more complicated than necessary.

I would appreciate your response regarding why my prescription was deleted without notice and whether any improvements are planned to resolve these issues.

This version highlights both the shopping-cart problem and the prescription deletion in a clear and firm manner.