I made an online pmt from my ABSA acc to my daughter's ABSA acc for R1000.00 but I got the last 4 digits wrong so the pmt went to an incorr ABSA acc. I realised my mistake within 5 minutes and phoned the contact no on ABSA website. I was told by the operator that I should send detailed email which I did. I was also told that they only work during office hours. I was positive when I received a response to my email stating that they are working on my request. But this morning I received an email from Athaliah Walters from DisputesCustomer Resolution, Absa Service Centre stating that they are unable to help me due to the stipulations of the Banking Code of Practice, they say that thay cannot do a correction without the consent of the account holder who received the payment or when there is insufficient funds in the account and that I must contact the account holder MYSELF!!!
Now my problem is that I notified the bank almost immediately and if they had put the amount on hold immed in the incorrect account until the query was sorted out then the money would not have been spent and how am I supposed to get the contact details of the account holder... really!!!
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