I purchased data at 6:39am this morning and it has still not been updated to my phone, call center confirmed the activation of the data bundle and that my invoice statement has been updated. So now Vodacom will be billing me out of bundle data rates and take my money for the bundle I purchased but ...
My Phone was Soft locked for no reason. I do not have a limit on my Talk 500 contract, and 4 different call centre told me that there is a limit on my contract. When I spoke to the supervisor he also told me that I have a limit. I asked for afrikaans speaking employee and he said that there has ...
I recently downgraded my contract, as advised by the consultant at the Vodacom Shop in Bedford Centre. However I was NOT informed that by downgrading I would lose ALL my free minutes up to that point. All 700 odd of my minutes vanished, I have PAID for them! Then when you call the call centre, ...
EVEN AFTER REPORTING MY FIASCO DATED 24 JAN 2014 TO HELLOPETER, I GET AN E-MAIL SAYING THIS WILL BE SORTED ASAP AND STILL NOTHING HAS BEEN DONE 8 DAYS LATER .IT SHOWS THEY DO NOT GIVE A HOOT ABOUT THEIR CUSTOMERS . WHO AT VODACOM DO YOU NOW PHONE TO GET SERVICE THAT WARRANTS R2500--- TO R3000-00 A ...
Initially, I was given a Dud phone (This already had a SIM card in it when it came out the box) which proceeded to conk in on me. (System Issue.) I then had to wait for Vodacom Kenilworth to send it away for repairs - two weeks later being issued with a new phone. At this stage the contract was a ...
I have take two blackberry contracts with Vodacom in December 2013. BIG MISTAKE!! Both these contracts are supposed to have BIS on a monthly basis but NO, only one get's BIS. I have called Vodacom several times they told me the other contract was incorrectly loaded I must call Metro and fix the ...