I phoned customer "care" at 08:57 today to change my postal address. I apparently failed some security questions. She asked me for my ID number, which I know. She asked for my Banks and type of account. What day Vodacom debits my account. What type of data package I have with Vodacom. All ...
EARLY DECEMBER I RECEIVED A CALL FROM VODACOM OFFERING A NEW PACKAGE WHICH WAS AIRTIME TOP UP CONTRACT. FROM WHAT WAS EXPLAINED TO ME THE DEAL SOUNDED PROMISING SO I ACCEPTED. ONLY TO FIND OUT AFTERWARDS THAT THERE WERE TERMS AND CONDITIONS THAT WERE NOT EXPLAINED TO ME. ALL CALLS NOW CAME THROUGH ...
Hi there. About a month ago a lady called me to offer me some uchoose package option. I distinctly asked her if all my current services/ subscriptions will still remain, :she said yes. Today I noticed my bbm is no longer active on my 0820401517 number. I have been a vodacom customer for many years ...
Vodacom has an protect application on the samsung s4, it has totally locked me out of my phone and wants a pin number for the application never gave me an option to chose a pin number. i phoned customer service and they are not helpfull at all, they keep telling me they will come back, and they ...
I noticed an increase in my Dec debit order deduction and was informed that I had upgraded one of my contracts in Nov. Upon investigation, the forensic consultant found that the upgrade was done and promised that a refund of the money deducted will be done. I received a credit note confirmation SMS ...
My current 3G data bundle expires today, so while logged on and connected today, I topped-up with a new data bundle that expires on the 1st March 2014. Here I was trying to use up my old bundle, when I noticed that data was been removed from the new bundle - which only expires next month. However, ...