I upgraded my contract to a blackberry Z10 and was told that i will recueve FREE BBM for the duration of the contract. I was however billed R59 every month for BIS and the Z10 does not even support BIS. I then lodged a service request with a promise that my issue will be resolved and i have had no ...
I have entered into a Router Contract July 2013 for R 129 pm my 2 gigs. The adverts said you get 2 gigs anytime and 2 gigs night owl. However when i used the router during night owl period it still takes data from my normal 2 gigs. I called the call centre between September and October and spoke to ...
I have had a Vodacom contract for 10 years and there has never been a problem until recently. I have a company in Strijdom Park, Randburg and I cannot receive a call in my office. All of my customers use my cell number to contact me and it is not possible. The problem only started a few months ago ...
I upgraded my laptop at the Vodacom Shop Vodaworld. Despite to agents assuring me that I am receiving the MacBook Pro Retina when I opened it at home it was not it. I returned it the following day the 23rd of January 2014. The agent, Andrew Coetzee told me it would be rectified on their system ...
I opened a data contract from Vodacom East London Vincent Aprk which had a 2GB contract advertised for R89 including the modem. When the contract was approved, they gave me the wrong package which was 1GB for R69 which is not what i had subscribed to. I had to call in to get the contract changed. ...
For 10 years I've been a loyal contract customer. On 31 December 2013 I noticed that I can't use any of the BIS services on my Blackberry phone. Eventually I contacted your call centre and found out that YOU cancelled my contract (BIS services) because my contract expires on 24/01/14 and because I ...