You cannot complain about service, because there is none! Wanting to early termination, you cannot get any one to assist, and I understand that I have to settle the handset in order to terminate. The debit order for phone call etc. has to be processed first, before a final termination figure can be ...
My previous complaint was resolved with great efficiency. However the second part of my complaint still has not been resolved. I am awaiting itemised billing for the last three months that was supposed to be e-mailed to me a week ago. I am worried about the "customer service" on which the ...
So I cancelled my virgin mobile contract on the 05-04-2013 I paid what they call a handset buyout of R2700 and emailed them proof of payment, then 01-10-2013 arrives and I see R93 has been debited off my bank and it show virgin mobile, I left it until 01-11-2013 when I see R322 is debited, I call ...
I have 5 accounts with VM. One I've had for 7 years, the others for over a year. My account is not in arrears (you debit me monthly). In November 2013, all my numbers were cut off. After a month of fighting and getting no answers, my account was finally sorted out. Now in Jan 2014, the same thing ...
Can someone please explain to me what happened to my airtime balance? ONCE AGAIN I WAS PLACED ON HOLD FOR A CONSULTANT TO LOOK and see what the problem is, and then the call ended and just started ringing on a different number for endless minutes! I had more than R400 available two weeks ago and ...
Upon receiving my statement on the 21/01/ 14 which I had to request, I noted that I am being overcharged. The customer service is so appalling, it a degration to your 14 company, I called twice on the 21/01/13 and on both occasions i was holding on for -30min before the call was eventually ...