RE: Account number: 1090794312 I am totally disgusted by the treatment I'm receiving from this "lack of service" provider. I'm in posession of a paid up letter dated 16 October 2012, however, Virgin Mobile has been sending information to Transunion ITC reflecting that I'm now 9 months in ...
After waiting for mre than a month to get my phone delivered, receiving the correct phone with incorrect package as to what i was told i would get. Now having to wait more than 3 months for a statement, and after caling in several times requesting a statement/bill still no luck, had to confirm my ...
After logging my first query i received an email advising me that my account will be debited wit R1743.00. On the 25/01/2014 my account was debited with R2615.12 and then again on the 31/01/2014 for 2 X R500.00. THIS IS RIDICULOUS. WHAT IS GOING ON AT VIRGIN. I WANT ALL DEBIT ORDERS STOPPED ...
For the second consecutive month Virgin have over billed me. From a contract number I don't even use how do you get billed R2119 (my limit isn't even that much)? I transfer menial amounts to my prepaid cause they are useless and cannot port the number I have been requesting for over 6 months. ...
So once again i am forced to use this website to get any sort of response out of Virgin Mobile... Long story Short my contract used to be R400 a month. November last year it went up to almost R600.00, December it was over R1000.00 and January i get a bill of R994.00... This is from a top up ...
I went to a virgin mobile store to cancel my contract, they said the cancellation department doesn't open on weekends (even banks open on weekends) they said i must send an email on Monday which i did 28 October. i get a reply a week later saying my contract will be cancelled in December which i ...