I was contacted by Virgin Mobile two weeks ago going on third week. I took out a contract with them telephonically, an samsung s4 mini. i received my phone last week but i am still not connected and i am till not ported over to virgin mobile. i feel i can rather send this phone back because i cant ...
I signed up for a R149 Top Up package 4 years ago with Virgin mobile, at the end of the current contract term being 31 October 2013, I had given the correct notice as per contract during the month of September that I was not going to renew my contract and that they must put my phone number to ...
Ref: 3280078 (my account was double debitted despite the fact that I had made a manual payment and faxed through the proof.) It was apparently processed on the 14th Nov and would take 3 - 5 working days. Today is the 28th and I still have not received it. They will debit my account again tomorrow ...
IT seems all i do lately on hellopeter is complain about virgin Mobile, but its because the last 2-3 years their service has become progressively worse my monthly bill has been constant -R500 per month, some time over some time under but only by R50. This month my bill suddenly jumped to R725. ...
What a disappointment, its pathetic how i need to cancel my account (which i Haven't used for 4 Years!!!) almost every 6 months! When i do a payment and ask for proof of cancellation then i don't hear anything from you, i have cancelled my account 3 times now!!! And i am Black listed because of ...
I have 5 accounts with VM. One I've had for 7 years, the others for 1 year. My account is not in arrears (you debit me monthly). As of the 8th of November all my numbers have been cut off. 12 phone calls to your call centre hasn't made any difference (4 out of the calls were handled by the same two ...