I took out an additional contract. Received my phone, but there was a crack on the screen. I reported it to Virgin Mobile, they sent the courier to collect it. I than received a call from them advising me that they have received the faulty handset & will replace the handset. Two weeks later and ...
On the 6th of July i called to cancel. I was assured i would receive an email confirming this. Lo and behold no email received in the 48 hr period. I called a week later, only to be assured the request to cancel had been noted, a follow up will be done and I would get an email to confirm the ...
Firstly Im sorry for complaining but my wor is being influenced at the moment, i bought the new blacberry Q5 a month from a differant dealer because my other bb packed up and the Virgin in Vanderbijlpark closed so my nearest is Alberton, so now at the moment Virgin just tells me they are not ...
I cancelled my contract with Virgin and was told that all remaining airtime and sms's would move over to prepaid. HOWEVER, IT WAS NOT MENTIONED THAT IF I PORT THE NUMBER I WOULD LOSE THE ABOVE!!! As lay people with regards these matters we need to be informed about such matters. After paying for a ...
I took a contract with Virgin mobile beginning of 2013. The contract special at the time was R199/month. However, the employee told me it would be R299/month for the first 3 months then changed back to R199 because of an unpaid account during the credit check. I have been to the store 3 times to: ...
Good day I would like to know how many times i need to book my cellphone in for repairs before it will be replaced. I have been unable to make use of my phone for more than a year. It just keeps on switching off. It is currently in the repair shop for the third time now. the Ref: ALM135979 ...