In December I was debited a huge amount for my cell phone bill. I called Virgin mobile to query this as I had not received an itemized bill. Upon looking at the bill there were charges that were not making sense as there was no tanglible proof that I had used or made calls for those amounts. I then ...
I cancelled the above numbers in Oct13, my last payment should have been Dec13. I initially agreed to upgrades but then cancelled, I have proof that Virgin received and accepted this cancellation on 1 Nov13. Virgin again debitted my account in Jan14, I queried this and was told that I do not know ...
I upgraded my old contract January 2012. Due for an upgrade but Call Centre sys that it is only June 2014. Again a bitter taste left by unqualified, rude, ill trained staff at Virgin. Don't start on call rates either. I will change cell companies this time. ...
My Dad have been trying since the beginning of last year to cancel his contract at Virgin Mobile, with numerous phone calls to their call center and lots of promises but nothing happens, every month the debit order still goes of his bank account. In Nov, I've send an e-mail and got the following ...
I have 24 year contract with Virgin Mobile. My issue is for the past two months my account has increased tremendously and when I do follow up I was told is excessive usage. To my surprise officials at Polokwane can't explain what the excessive usage is for. For the past months, I have been ...
I used to think that Virgin mobile only has one person working half day in their cancellation department.. But, I managed to cancel my contract though after days of calling and holding, and going back and forth with the consultants who again forgot to really 'cancel' my contract on the system, now ...