Received a email on 24 October from Virgin Mobile to say my account will be reinstated on 1 November, I waited and bought Airtime, it is now 4 November, still my contract has not been reinstated. Unacceptable. ...
Virgin has just suddenly decided WITHOUT informing any of their customers that their BIS services are now limited to 100MB pm, resulting in serious cashflow challenges as unforeseen expenses are now incurred and the cost to be able to have service is phenomenal. I requested a statement and a copy ...
I have been waiitng for Virgin Mobile (Kagiso Geotime) to send back my memory card for 2 weeks now already, everytime I phone I get told he's busy and will respond to my email, but to date nothing!!! I have the same problem as so many other people complaining about the over-charging on my ...
Initially phoned for an upgrade to my account waited 1 hour on line - only to get cut off called for cancellation and I get passed to different departments this has been going on for 1 week I ask to be put through to manager - I get put through to standard queue only for the same process to repeat ...
After losing my phone, I have been unable to get through to their so called customer service line to suspend my line. The customer service line has been unreachable every single time I have tried to contact them. I had to phone the head office to redirect me to customer services where I managed to ...
Refer to my previous complaint https:///virgin-mobile-south-africa/complaints/stop-disconnecting-my-line-you-1153501 You've disconnected me yet again, and have not credited my account as per your email "I have processed a credit for the amount of R200 which was for the renewal fee processed in ...