I called Virgin Mobile Call centre using 123 for customers. I waited 10 minutes for my call to be picked up. I had actually called earlier in the day twice and I hung up due to call waiting. Furthermore, everytime friends and family try to call me they say they hear a voice say my number does not ...
I cancelled my Virgin Mobile contract in the second half of 2010. I went into the pavilion branch and signed the forms and paid the amount that was owing (R700 odd) Since that day I have heard NOTHING from Virgin Mobile. Today I was sent an SMS stating that it was a final demand on my Virgin Mobile ...
I have made FIVE complaints since Tuesday since your staff have to me on EVERY OCCASION.I signed up for a NEW CONTRACT last month. The 3rd of August. I ported my Vodacom number across. I received the airtime, data, sms' when I got the phone due to it just being activated. My number was ported about ...
Ever since Virgin Mobile had a "downtime" a few months ago when no one received their airtime or data Virgin Mobile has only become worse. Ever since the downtime my bill has increased. I used to get -R800 accounts and all of a sudden I can't get my account under R1200. This month double ...
I have phoned a week ago to do an upgrade on my phone, since then no bbm's or whatssup messages gets received/sent? I tried to get hold of her for 2 days to find out if my contract has been approved or not. She told me that credit department must verify the details with me/she will contact me. When ...
I have a prepaid debit order facility. I receive an invoice which reflects the amount to be debited on the 25th of each month. On the 24th August 2013 may account was debited as per the invoice sent. Two days later my account was debited for a further R223.55. I queried the matter with customer ...