Hello Peter I would like to make a complaint. I am a Virgin Mobile customer. I have a classic 200 contract with them. this means that i get R200 airtime value, 200 sms and 200mb of data each month. I pay R322 on a debit order at the end of each month. I have been using to much mb a month so I ...
I'm still waiting for my contract to be cancelled as promised. I did call a month before my cancellation date as asked, I've done everything asked of me. It was supposed to be cancelled yesterday and moved to prepaid. But I'm still on contract, it still running!! And to make it worse, I've to hold ...
Hello Peter, I AM SO OFF RIGHT NOW. I ONLY LEARNT YESTERDAY DURING MY APPLICATION TO BUY CAR THAT I WAS BLACKLISTED BY VIRGIN MOBILE. WHEN I GOT MY CREDIT CHECK, IT INDICATED THAT MY CURRENT BALANCE IS R0, AND MY INSTALLMENT IS R610. THIS ACCORDING TO THE REPORT IS FOR "SERVICE RELATED WITHOUT ...
Took out a contract on the 27/08/2013 got the air time, data and SMSs same day. On the 01/09/2013 the new airtime, data and SMSs were not loaded. The airtime carried over from the previous month but the data and SMSs were cancelled. Contacted the help line three time each time the agent told me the ...
Long story short, they call me and offer me a nice contract, i accept, the sales person says my phone will be delivered in 7 to 14 working days, nope, i get the phone last monday from the couriers, i have called virgin mobile 3 times to activate the sim, each time being promised it will be done ...
On 28Feb 2013 I paid the outstanding amount of R217.00 and cancelled the contract as I didn't want to upgrade my contract with virgin as for obvious reasons. Today I checked my credit and found that virgin mobile listed me for a slow payer after I have CANCELLED an PAYED up my contract! what is ...