I have been trying for a week to take out a new contract with no success. Firstly I was told my application was successful and my phone would be delivered within a week. The following week i called in Monday, Tuesday and Wednesday to try find out whats going on. Each day is a different story (cant ...
The Virgin mobile Store in Brooklyn has closed, a registered letter was sent to Menlyn on 27 June 2013. It was returned to sender on 15 August 2013. The contract has expired in December 2012 but billing still occurs even if the phone nor number are still in use. I would like to cancel the billing ...
2 weeks ago, after numerous phone calls to there customers services nr and approximately 5 weeks without any solution, I submitted a report on Hello Peter. Immediately somebody (I think it was Tsego) phoned me back and said a technician would phone me to sort it out. 2 technicians phoned, but still ...
Ever since we have gotten Virgin mobile contracts their service has been pathetic, they could never follow instructions given to them. On a monthly basis i do not receive my statements and get over billed, and when i call them to find out why they drop the phone in my ear. i have been trying to ...
My contract of a phone ended in June 2013, but Virgin Active is still billing me stating that I need to go in one of their shops to cancel the contract. REALLY? who cancels a contract that has come to an end? This consultant told me that it is in their contract, good thing I keep my documents safe, ...
On the 1st of July 2013 it was my understanding that my current Virgin Mobile contract (R200 per month contract) was ending and thus I was told telephonically that my final debit order would be the 1st of August 2013. I then decided to upgrade online to a R99 per month 'Bring Your Own' contract. On ...