Virgin Mobile changed over to a new billing statement format and my first two months new itemised statements were blank. On the 24th July I requested a refund of the R20 x 2 contracts x 2 months (R80) and received no response back. I queried the refund again on the 1st August and received a ...
I took out a Cell phone contract in 2009 and was sold under false pretenses and had it sorted out eventually and now I have gone to Virgin Eastgate as I was due foe an upgrade according to my records. I was informed that I am only due to upgrade next year July. I was also told that I did upgrade ...
Have been trying since 8th April to cancel contract - which expired on 15th May, was told that I would still be billed for two months being 1st June and 1st July, which was acceptable to me. On 1st August I was billed again and on 8th August I phoned in once more to enquire why I was billed again ...
My credit card details changed in August - I completed the correct forms and notified Virgin Mobile on 19 August 2013 of the changes. I sent this notification to [Email Removed] and I received confirmation that this was received. I was then notified today that my account had been discontinued as ...
Their branch in Bloemfontein closed down. I phoned because my Nokia (touch phone) doesn't work. I send it to them, they send me a loan phone (that was delivered to a wrong company in our building and it did not work - no charger - even though I got hold of a charger. The phone was "dead". ...
Virgin Mobile continuously over bills me. I have called in on several occasions and have been credited in previous months but the problem has not been rectified. Their customer care call centre always promises that I will get a call from the collections department but I never do. In addition to ...