I have not idea how this company makes money. I call today to ask to speak to someone in their Sales Department. I get a "hello". Eventually I find out that is it Lerato on the other side of the phone who is clearly not interested in assisting me with my requirement. You have the product ...
This is not the first time I struggle with Neotel. At first I thought 'why not give them a chance' and I convinced my future parents in law to go with them. I seriously regret this!!! It is friday night, our internet is off and only now we hear that the contract RICA papers are needed and guess ...
I requested a mail notification of daily usage as I had taken out a 5 GIG Contract which should cost at the most R600 per month. I did get the mails in the beginning - then they stopped phoned and asked to re-instate and received one on the 8th and nothing again! I have sent numerous mails in this ...
On the 18.03.13 i sent an email to cancel my data contract with Neotel on the 19.03.13 i received a reply that a termination request has been sent through. with Query reference number: SREQ_74718474. I received yesterday an account statement that they will debit my account again this month. So two ...
How lacking in technical expertise do you have to be as a company to have your pre paid Airtime loading server down for 2 Days??? This is insane ...
I have called their call centre on 4 occasions and was told that they fault will be fixed and I will be refunded my airtime. Neotel's policy is that it is a free call to another neotel number on Holidays. This was NOT the case and I was charged for the calls. I reported the matter and was told that ...