Neohell is simply first world technology in hands of third world fools (actually I have not found any telecommunications company in SA that is competent). They have two service centers in Gauteng and on the 8th of May two staff did not show up at work leaving a long cue with one consultant. I have ...
On the 26th of March 2013 i found out that I apparently have an account with NEOTEL and it is in arrears by 3 months. I however never contacted nor opened an account with NEOTEL as i told Karabo from Consumer at Neotel. She assured me that the whole thing would be sorted out in the next 3 to 7 days ...
Contract with this company expired October 2012. I requested a migration to a lower package. After being charged a number of fees, including a fee for a new instrument which I never received I requested the contract (expired) be cancelled and the credit due to me, be refunded. This was January ...
I was offered an upgrade from the neo connect prime package which i had with neotel to their new package that allowed me to be able to use the phone and internet at the same time as my previous package did not allow for this. So i agreed to the upgrade. when Sky-net neotels couriers delivered my ...
It has been 48 hours since I have bought a prepaid voucher for my Neotel phone and am not able to load airtime. Customer Care keeps saying the system is down. I cannot make calls and find this situation unacceptable as it has affected my business. 1000's of subscribers cannot load and not even an ...
We purchased a new prepaid handset. Our 4th. At the time of receipt, the box was open. I specifically told the sales assistant I do not mind an open box as long as the phone is not faulty. It is now 3 weeks later the phone has been faulty since day one, there are no replacement phones and nobody is ...