I took a faulty handset back to midrand head office, waited 2 hours to be attended to (the usual excuse, our system is. Slow) got a replacement and ended up with a new number! Called the call centre and spoke to Shepherd (who was very helpful) and was assured the issue would be resolved and I will ...
Can the CEO of Neotel please tell me where he will give notice that he plans to die? My son had a Neotel account. He passed on 27 April 2013. On 29 April 2013 I tried to phone 011 585 000 and was holding on for almost 25 minutes before I just drop the call. On 2 May 2013 I again try to call Neotel ...
Over the past month Neotel's prepaid service has been working on and off. Sometimes for 3 straight days you can not load airtime. Everytime we try to load airtime, it would not go through but the voucher becomes invalid. We have lost R400 thus far. When you call them, they tell you that their ...
I am a neotel customer for almost 2years now. I am paying monthly for internet bundle which i cannot use due to poor quality of my phone base. I have called neotel call centre on many occasions but to NO AVAIL. Recently my base stopped allowing out going or incoming calls but i am still billed ...
I purchased two neotel prepaid vouchers this am from the freshstop in bosmansdam road. i tried putting both vouchers in my phone they phone say error has occurred when putting the voucher number in. i emailed neotel, no answer. i called, waited more than 30 mins and go no help, i facebook'd the ...
Recently I moved from Johannesburg to Plettenberg Bay and discovered I could not use my Neotel Telephone. After a few emails to Customer Services it was established that there is no coverage in Plett. The solution was to terminate the services. I even received an email acknowledging the termination ...