I purchased an airtime top up, however the voucher did not load (which is understandable as these things do happen). A message popped up informing me to phone customer care. For the last 30 minutes i have been attempting to contact customer care. No one answers. Please attend to my issue. I have ...
MTN outbound sales call centre calls me almost EVERY SINGLE WEEK since October 2012 offering me a cellphone package. I have repeatedly declined and asked them NUMEROUS times to take me off the calling list but invariably, one or two weeks later I get a call AGAIN. They are not even my current ...
Ther is absolutely no support from their web site. Their response is to call 173. When I call 173 from my phone, and press 0 for an operator, the message is get is "All lines are currently busy, please call again later" and then I get cut off. The response I get to my query, when ...
I wish to place on record my incredible frustration and irritation at dealing with the staff at the MTN branch in Lakeside Mall, Benoni. First and foremost, I am not a customer of MTN but had to visit the store to blacklist an instrument as my son was using a MTN pre-paid sim card on the instrument ...
Hello Peter. I got the cellphone contract on feb 2012 and the insurance from mtn itself. The phone (blackberry9360) got on Dec 2012. I got all my paper work like they wanted from me in place and did the claim. After waiting a month for them to reply I called them again and the said the claim was ...
There are no words to describe the way I am feeling. A so called account was handed over as debits were returned. Mtn has records of the premiums being returned. Ironically, there is no proof of an itemised billing, neither can a call be retreived from 2011. According to National Credit Act (NCA) ...