I am suppose to receive my billing statement every month for my contract. It started 4months ago that for some months I don't receive the statements, and I have to make calls to call centre to request for the statement to be email to me. I requested MTN to fix the problem so I can receive my ...
On 31 December 2012 I've handed my phone in at the the Paarl Mall branch. The salesman told me that the phone will be ready for collection on 16 January. I On phoning their technical call centre today the phone has never been handed in to them and still at the paarl mall store! This means for 11 ...
Ever since I upgraded my contract end of last year from Top Up 100 to a Top Up 200 I have been having problems with my BIS and billing. I have realised that I am being charged for normal internet browsing, which is wrong since I have BIS. This causes me to run out of airtime within the first week ...
I have gone to mtn to get an upgrade on my contract last Wednesday. The lady helped me and told me that the laptop would come within 7 working days. As of today it has been 8 working days. Even tho this is not long, I am still very Disappointed. I phoned the MTN shop on wednesday and I was told ...
Never in my life have I ever been so DISGUSTED in service!!! Went to Waterfront MTN to pick up my phone battery (after the customer service agent forgot to give to me yesterday) and the gentleman in the office was SO rude and accused me of not checking my phone when he's own staff can't do their ...
2 days ago I wrote msg on MTN FB & MTN responded informing me to contact MTN Direct. I am a good paying client who moved from Vodacom to MTN 2 years ago because I was made to believe (by MTN) that your pricing, services and stock are far more competitive than Cell C & Vodacom. So now that I ...