Ever since I upgraded my contract end of last year from Top Up 100 to a Top Up 200 I have been having problems with my BIS and billing. I have realised that I am being charged for normal internet browsing, which is wrong since I have BIS. This causes me to run out of airtime within the first week ...
I have gone to mtn to get an upgrade on my contract last Wednesday. The lady helped me and told me that the laptop would come within 7 working days. As of today it has been 8 working days. Even tho this is not long, I am still very Disappointed. I phoned the MTN shop on wednesday and I was told ...
Never in my life have I ever been so DISGUSTED in service!!! Went to Waterfront MTN to pick up my phone battery (after the customer service agent forgot to give to me yesterday) and the gentleman in the office was SO rude and accused me of not checking my phone when he's own staff can't do their ...
2 days ago I wrote msg on MTN FB & MTN responded informing me to contact MTN Direct. I am a good paying client who moved from Vodacom to MTN 2 years ago because I was made to believe (by MTN) that your pricing, services and stock are far more competitive than Cell C & Vodacom. So now that I ...
I upgraded my contract on 05 January 2013, I took iPhone 5 I asked the Customer Service Agents about the applications on the phone and costs related to the use of the applications, they did a SIM swap and they did not RICA. They did not give a detailed explanation I could not use the phone for ...
I have asked MTN to put me back on prepaid after being a contract customer for 4years. I received an sms "congratulations, you are now on MTN pay as you go" I got a new contract from Cellc and wanted to port, the port request was declined by MTN. I phoned 173 but get a message "all ...