It is easy to from your customer when hiding in a call centre. I have reported a complaint on the 10/12/2013 that up to today has not been resolved even if on your system it says it has been resolved. The fact being that after almost 2months of struggling I finally got the data usage report from ...
MTN charges for "content charges" on my statement although I have NOT engaged in any activity to be liable for this. I received an item on my cell phone statement of R233.32 in October 2013 for usage charges. I inquired about this unfamiliar bill item at MTN and they informed me this item ...
The phone is at the shop but still not working called Rian on monday to confirm need a replacement phone because seems like you technician don't really know what they are doing cause the whole reason i took my phone in is bacause of a faulty battery an overheating please get one of your consultant ...
I have lodged several complaints with MTN SP regarding poor network/coverage in my residential area. I have followed up those complaints with Emails & 808 calls to MTN to establish progress, & are given reference numbers & feedback that MTN will get back to me within??? days. Ja ...
I applied for a new contract on the 8th of January. First off all I was informed that the contract which I was applying for does not exist until I showed Mbali the brochure which is stacked within the store. I then applied for the contract, whereby approval was given. I then asked Mbali if I could ...
On the 25-Dec-2013, I received a loyalty points sms, I had never used my points before. I used them to purchase an uncapped data bundle, received an sms confirming that. On the sms it did not say you needed to activate service, nor did I receive any further sms. I now have a 67000.00 Data Charge. ...