I spoke to the above consultants, they had bad attitude with no patience, Sinegugu even dropped the line when I complained abt her asking for my cellphone number after I offered to her in the beginning of the call and she declined it with attitude, I work for a service company and I know what ...
MTN GRAND CENTRAL BRANCH IN CAPE TOWN is the worst branch that I have ever come across. From the sales assistants to the manager. The consultant who handles our contract is Wisahl, she is never available to talk to when one has a query or complaint and does not even have the professional courtesy ...
I have sent 5 -8 emails to customer care regarding unanswered emails and a serious query regarding the balance of my account. My last email was sent Thursday 30 Jan 2014. I am really fed up with Mtn!! I want a response on my email! You cannot treat a paying customer this way. I am through with ...
MTN claims almost R 9 000.00 from me, including an amount for early cancellation of my contract. They refuse to provide me with a calculation of how the amount for early cancellation is calculated, and they are unable to give me a copy of the signed contract for the latest upgrade. I was a client ...
I had a very small cellular account with above company for 2 years. In November of 2012, they upgraded this account to a R500 p.m. account, without my knowledge or consent. Since then I have made numerous phone calls, sent faxes, e-mails and phone calls. Amongst the documentation I had to submit ...
In October I logged a call to get my Data reports. 3 call reference numbers and 4 months later still nothing from MTN. My data bundles has suddenly been disappearing. I have had the contract for 12 months, since October there is not enough data, while previously I was carrying it over. So they have ...