After moving to a townhouse complex, I found that I have no coverage. The contract has 3 numbers. So my cellphone, my 3G card and a tablet sim. After speaking to a consultant at MTN, I was given a number to call 0839001212, the call centre that investigates and resolves coverage problems. I logged ...
I applied for a contract, consultant called me and then app had declined. Got another call approx 10 mins later and said she was gonna do an upgrade. Processed everything and advised that delivery will be in 5 days confirmed delivery address and adv what is needed. Ref no. UV145468. 10 mins later I ...
Dear Sir/Madam Plz note I'm so irritable by being taken frm pillar 2post - just 2get my contract/account 2b cleared &canceled. On Tuesday night I paid my outstanding balance so I can get my account cleared frm Legal status, when I called in 2check &proceed with my cancellation -the amount ...
I have a contract with MTN, i bought my phone last year August, then October the battery started to get swollen and it pushed the screen out. i phoned MTN insurance for 6 times without getting through, all you will here is music for 1 hour, until you give up. I had to call other department and they ...
I submitted a complaint via email [Email Removed] on 29.1.14 and recd ref no #7661266. To date, I have had not one word response, other than the automated email. This after having been trying to get hold of my credit controller since beginning of January, no success, the phone rings and dies. Even ...
I just wish MTN could provide proper training to their agents, not only they cant speak well they are also totally uninformed. Makes me wonder who the service desk manager is and what the is hired for. These agents give different info everytime you call ...