On 17 April we booked 2 return tickets for my director and one other employee to Cape Town with my Credit Card. My director became very ill and couldn't go to Cape Town any more. [URL Removed] requested medical reports proving that my director was in hospital before they would consider a refund. ...
Dear Kulula, I am a business owner and use your airline often, my partner and I were both on a return trip from Durban to Lanseria yesterday the 17 June 2013 and we booked our two bags in to be told we were over weight? The one bag was 24kg and the other 12kg thus 36kg but had to pay for the bag ...
After trying to make a booking and getting no ticket/ flight confirmation and Kulula took payment from my Credit card 7 May! I'm still waiting and getting no response from "Reservations Team leader" Sifiso. Got proof of payment for 6 June but doesn't show on statement. No communication at ...
I had a flight booked jhb to durban on 13 June 2013 and a return flight durban to johannesburg 18 June, due to change in plans I did not take the 13 June 2013 flight but travelled by car to durban. When I arrived at Durban airport on 18 June 2013 for my return flight to Johannesburg I was told that ...
Booked, payed and received e-ticket on flight BA6301, departure 06h30 Cape town to Durban, 18 June 2013 and return 19 June, BA6306, 18h00. At check-in at 05h30 I was told that I have no seat, and have to wait at counter118 for any cancellations announced at 06h00. At counter118 I was told that the ...
On 17 June 2013 (last night), I flew back from Cape Town International to Lanseria Airport in JHB. When I collected my bag I notice that something was wrong with it. Unfortunately I could not check it, because my bag was wrap. When I got home, took the wrap off my bag was SO DAMAGE!!! I'm so ...