So I've paid off my credit card (straight and budget). I call them to apply the payment against the budget amount. Oh but they changed their verification process - now if I can't tell them when last I used my card they can't/won't assist... and all the managers are CONVENIENTLY not available to ...
Kulula charge for every transaction to be made by the client but when a refund must be processed to a client they could not care less!! Everytime consultant explains a different process and timelimit used for a refund. After I e-mailed all the requered information through and phone to confirm that ...
Since One Time and NationWide has gone, there has been a sudden increase in airfare and costs. the paradox is that they have now more demand, more customers and more bookings, in simple economics, costs should decrease and not increase. Kulula decided that they are going to charge you a online ...
Just change my flight details via the call centre since i could not do it online since yesterday for my son and myself to see him a earlier during school holidays. Was charged R342 per person (R684 in total) for changing the flight. There goes my discovery vitality savings (on initial booking) down ...
I booked a ticket to and from a business meeting. Due to a death the meeting was postponed indefinitely. I contacted Kulula and was told I could change the flight but needed to rebook before it was due to take off. The night before take-off I went onto the Kulula site to change the booking and was ...
Flew to Durban from Lanseria on Monday evening, left 10 minutes early and landed 15 minutes early. Flew back to Lanseria on Tuesday afternoon- left 10 minutes early and landed 10 minutes early. Great in-flight service. Thanks- great service all round!!! ...