We change operating accounts to FNB recently and were expecting a smooth transition, yet is has been a living since trying to deal with FNB and in particular their merchant services. Our correspondent Margaret Serra, has failed us on so many levels, it is ridiculous how anyone can be expect their ...
I AM CURRENTLY WORKING AS STORE MANAGER IN A RETAIL STORE IN PRETORIA, ON THE 11 MARCH I DID A REFUND FOR A CLIENT ON ONE OF FNB'S CREDIT CARD MACHINES, BUT UP UNTIL TODAY THE CLIENT HAS STILL NOT REIMBURSED. THE CLIENT IS A ZAMBIAN CITIZEN, AND HAS BEEN TRAPPED IN SOUTH AFRICA SINCE THE EASTER ...
I think FNB's technology has lost them control of customers. I have been trying to set up credit card payments for my small business to collect subscription fees. On FNB's website they call these payments MOTO payments. I have tried their online registration - it does not work you only arrive at a ...
I am not useing my merchant speedpoint on a daily basis. each evening the machine banks and paper is been wasted. i want to cancel this daily automatic banking and do manually when i use the machine. on 22/3 i called your call centre and the lady mentioned that she has changed on system and that i ...
I refer to Merchant Services ref no 000003976896 for my complaint which I lodged complaining that my card terminal is printing very poorly and virtually impossible to read what has been printed. A technician did come to my shop, had a look and said that there was nothing he could do about it and ...
On 4/2/2013 I went back to the store for a refund for remotes that were purchased, this was done via the FNB Speedpoint terminal, Thinking that it would be returned to my account within 3 to 5 days as per the PASA rules that all banks should follow, well this just did not happen. I then went back ...