I sold my business during July 2013. FNB removed my credit card machines, and replace them with new units for the new owners. I did give notice repeatedly, they themselves removed the units and did a final banking from the machines, but FNB keep deducting rental fee of R501 every moth from my bank ...
I applied for a card machine for an exhibition that lasted from a Thursday to a Sunday. Firstly, FNB failed to install my machine on the date required. After they finally installed, I couldn't process ONE payment, as there was a problem with the operator ID. I was on the phone for many hours over ...
Our FNB speed point terminal stopped working on 25 Oct. We logged an incident. (1226606) Couple of days later someone came out and advised us that we need a new terminal. A new one was ordered, couple of days delay again and the new terminal arrived. Technician came out and advised us that it was ...
Good day, I am from a company who repairs cellphones and we have been without a working card machine for nearly 2 months. We are losing business because this is most peoples preferred way of paying. We have logged 3 calls for a technician to come and repair our machine but we never here from them ...
I lodged a complaint and FNB sent a technician called Clinton who gave us such great service we forgot about the bad service received earlier. Thank you for someone who knows that customers require good service ...
On the 18th of March 2013 I emailed Zanele to inform her that I had been offered a more competitive rate from another bank. She replied offering to meet the same rate. I agreed to remain with Standard Bank and she assured me that she would make the necessary changes as from 01 April 2013. In ...