I have just called merchant services at ABSA and to be honest I was dreading the call. I was lucky enough to have Zelda Brits pick up the phone and I have never smiled so much after calling a bank - she went 5 extra miles to assist me. She is a pleasure to speak with and an real asset to ABSA... ...
On the 12th of last month, I called and requested to cancel my merchant machine, the operator advised that it takes 3 days to process and that the machine would be collected, this seemed good and happened exactly he explained, the MONTH END comes and I see on my statement that I was charged for the ...
I have ben trying to get them to give me information about cancelling the speed point services/card swiper machine since the first week of July 2013. I sent an email and called them. I got a ref number 4102403, after one week of no contact from them I called again still no joy I asked them to ...
Money banked in my retail shops on Friday is supposed to be credited to my Business Account after midnight on a Saturday night. It is now 7.40 pm on Sunday evening and Friday's money is still not in the account. I have been noticing for the last few weeks it is coming in later and later and this is ...
We have 2 business accounts and our personal accounts with FNB. On the 21st of June I contacted them to apply for a merchant account for a new business that we are opening. I was told at the time that a consultant would get back to me 3-5 working days after the initial enquiry. As I had not ...
I have contacted Merchant Services for cancellation of FNB Mini Atm's in two of my outlets, since the ATM's are more out out service than in a working condition. Raymond Stallenberg was supposed to do the cancellation. He phoned me for the terminal ID's for cancellation and I reffered him to my ...