I refer to Merchant Services ref no 000003976896 for my complaint which I lodged complaining that my card terminal is printing very poorly and virtually impossible to read what has been printed. A technician did come to my shop, had a look and said that there was nothing he could do about it and that is just the way it is. I indicated that I was not prepared to accept this pathetic story and he said he would refer the matter to his superior who would contact me. Well needless to say this never happened. My customers are very unhappy with the situation and quite rightly they are entitled to see clearly the amount that they have spent. I find this absolutely unacceptable and I want the problem resolved immediately. If this is FNB's idea of good service perhaps it is time that I go to another provider who would be more interested in solving my problems. This certainly goes against FNB's motto of "How can we help you? ". If I get no satisfaction within 48 hours I will also be emailing Dr Jordaan for help.
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