In March, a sales consultant from Vodacom phoned me with an offer to migrate from a top-up 315 package to a Smart M package. In the conversation with the consultant, she informed that the Smart m package is a hybrid of Top-up package and Open contract. She said I am able to put a soft lock and top up once my talk time is depleted. I phoned vodacom at the beginning of April to put the soft lock on the phone but then I was informed that with the package I am on, I will not be able to top-up once my minutes are depleted. I then requested that to revert back to the old package but was told that I need to lodge a query that will be responded to in 48 hours. After a few days I phoned Vodacom to check progress on my query and I was informed that the query was lodged with the wrong department and they will direct it to the right department. After two weeks of waiting, I phoned Vodacom again and was informed that the query has been closed. I was told to phoned Vodacare on 0821944 and there is no option for the complaints department. Hello Peter is now my last resort as it seems like no one is able to assist me at the Vodacom contact centre.
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