Upgraded my phone on 02/06/2013. My previous phone from 2011 got & I never added insurance, This time i insisted on having insurance, the consultant even wrote on the top of my contract: "Add Insurance".
I don't look at my MTN account, i pay a set amount each month, of which i am always in credit on my account to ensure deductions like my insurance.
My phone got last week, when i wanted to put in my claim with the insurance i found out that i DO NOT HAVE INSURANCE!!!
I eventually got a hold of the store manager last week Monday, 13th January, and she said that she will get back to me latest Wednesday, 15th January. She never did get back to me. Since then i have been struggling to get a hold of her, as their phone just always rings.
Through customer care i got through to the consultant that helped me that day with my upgrade, she asked me to email her my copy of the contract & that she will get back to me asap. She never did.
I want someone to get back to me with my insurance & my new phone as this was MTN's mistake.
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