Complaint / review / scam report
Changed my contract without my knowle

I have a Talk 240 contract that ends on the 11 th October 2013, on the 3 rd Sept i got a voice message that i had reached my call limit, i called 111 and was told it was a upgrade problem, i called the dept and askd what was going on and was told that i had requested a "upgrade" which turnd out to be a Topup 75. i said i did. nothin of the sort and that it must be reversed. i was told that would only be possible at the end of the month. i said that was not acceptable, they then accepted that the fault was theirs and offered me R350 airtime free, i said that was way under what i usually used and wanted an average for the past three months as compensation, i was told that was not possible . it is now the 19 th sept and the R350 is finished and they now xpect me to buy airtime and i refuse to as that means i accept the new contract . i have now called again and was told that i would recieve a call from Melody as she was the person dealing with my problem and still i wait. This line is a work ph one and i am losing much needed income due to their mistake. i would appreciate immediate resolution of the problem.

Offender: Vodacom

Country: South Africa   Region: All Country   City: Upgrades dept

Category: Telecommunications


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